🛠️ Troubleshooting/FAQs
Password reset, login, credit card payment, booking page issues, and scheduling conflicts💳 Job charges & payment processing
Double charge in Stripe/Square?
Are you seeing a double charge in Stripe/Square?
Credit card payments not going through?
Are you trying to charge/process a payment for a job and getting an error?
Importing customer's credit/debit card information
Learn how to import your customer's credit/debit card information from your Stripe account into MMIO
🔐 Log in/out
Forgot password/username
Need help logging in? Forgot your username/password?
Login issues
Are you having issues logging in with your username/password? Is the login page not loading?
Logging out of MMIO
See how to log out of MMIO
💡 Account subscription
Reactivating your canceled account
You can reactivate your canceled MMIO account by logging in
Activating an expired trial account
You can activate your Maidily account after your trial has expired
Failure to pay MMIO subscription
Multiple failed payment attempts will lead to account cancelation
Additional articles
Technician or team not appearing as available for a job
Are you trying to assign a technician/team but it's not appearing as available?
How future jobs show up in your MMIO calendar
Learn how MMIO displays future jobs
Hourly increment error
Your hourly increments in Pricing have to be greater than 0
Additional articles
Invite to customer portal link missing
Missing invite to portal button on customer profile
Saving records and error pages
Learn what to do about potential issues and errors you may encounter
Forgot password/username
Need help logging in? Forgot your username/password?
Logging out of MMIO
See how to log out of MMIO
Missing charges for invoiced jobs
Are you missing an online payment for an invoiced job that you marked as paid?
Spanish translation for all profiles
Translate your MMIO app in Spanish
How future jobs show up in your MMIO calendar
Learn how MMIO displays future jobs
How to schedule jobs for the future or in the past
Learn how to schedule jobs for the future or for the past when you create or edit a job
When do the system generated text messages get sent to the customers
How does ModernMaid.io handle the system generated text messages (reminders and receipts)
Credit card field missing?
Is your account integrated with Stripe but you still can not enter CC information?
Importing customer's credit/debit card information
Learn how to import your customer's credit/debit card information from your Stripe account into MMIO
Credit card payments not going through?
Are you trying to charge/process a payment for a job and getting an error?
Will my customers receive a confirmation email?
Your customers will receive a booking confirmation email each time a job has been created in their name
Email reminders are not sending
Most common reasons your customers may not be receiving email reminders
Text messages are not sending
Common issues with sending text reminders or ETA messages
Login issues
Are you having issues logging in with your username/password? Is the login page not loading?
Conflict in schedule
Schedule conflict messages appear when you make changes to a job and the changes impact future jobs
Double charge in Stripe?
Are you seeing a double charge in Stripe?
Booking calculator not leading to checkout page
'Book Now' button or booking calculator not leading to checkout page
Encountering glitches and/or errors
Did you encounter a glitch or an error? Is there something not working properly inside of ModernMaid.io?
Is the technician or team not appearing as available for a job?
Are you trying to assign a technician/team but it's not appearing as available?