There is a 21 day grace period for failed subscription payments.
After 21 days of failed payment for your subscription your MMIO account will automatically be canceled
If the payment for your subscription fails to process you will receive a number of emails/notifications prompting you to update your billing details in order to continue using MMIO.
To continue using MMIO click on 'Update Billing' and add a new form of payment
Here is what to expect if your payment fails to process for your MMIO subscription:
- Failed payment:
- 1 email notification
- Banner notification
- 1st week after failed payment:
- 1 email notification with auto cancelation date
- Banner notification with auto cancelation date
- 2nd week after failed payment:
- 1 email notification (final) with auto cancelation date
- Banner notification with auto cancelation date
Failed payment:
- 1 email notification
.png)
- Banner notification
1st week after failed payment:
- 1 email notification
.png)
- Banner notification
.png)
2nd week after failed payment:
- 1 email notification
.png)
- Banner notification
.png)
You MMIO account will automatically be canceled 7 days (on the 3rd week) after receiving the 2nd email
Considerations:
-
MMIO will try reprocessing the payment every 2 days until it goes through OR the account is canceled
Relevant articles:
