Text messages are not sending

Common issues with sending text reminders or ETA messages

Written by Khari

Updated 2 years ago

Once your MMIO account is connected to your Twilio account you will have the ability to:

1. Automatically send text message reminders to your customers

2. Send ETA text messages

3. Send a Pay reminder text

Phone number does not have SMS capability error message

1. You may receive this error when trying to send a text message:

[HTTP 400] Unable to create record: The From phone number tel:+12389880989 is not a valid, SMS-capable inbound phone number or short code for your account.

This error means that your Twilio phone number does not have SMS capability enabled for it. Please go to your Twilio account and enable SMS capability for the phone number.

2. Twilio account not active/phone number not active error message

You may receive this error (or similar error of Twilio not being able to create a record) when trying to send a text message:

[HTTP 401] Unable to create record Twilio PHP

This error means that your Twilio API credentials that have been pasted into MMIO are not correct and do not match your Twilio account credentials OR that your Twilio is not active. Please login into Twilio and double-check your credentials.

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